Frequently Asked Questions

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If you still have questions, or need to get in touch, you can message us here.


How are our CBD products made?

Our manufacturer uses an ethanol extraction processed by an extraction lab registered with the department of Agriculture of Colorado, is CGMP Certified, Food Certified, and only extracts USA Grown Industrial Hemp from Registered Farms.

Do you have 3rd party lab tests for your products?

Currently, our manufacturer triple tests all batches of CBD at various steps in the process. Here is the latest lab analysis of our 500MG Bottle – click here to view.

Do your products contain THC?  Will I pass drug tests if taking your product?

All of our products are made from industrial hemp, which only has trace amounts of THC. This means that there is no psychoactive effect from taking our products, nor is it illegal. You

Although our hemp oil used for our products contain legal CBD from hemp plants (not marijuana), trace amounts of THC may be found. While the trace amounts of THC in our products are legal, we can’t guarantee that these trace amounts of THC won’t show up in a drug screen. NOW CBD cannot guarantee that you will or will not pass a drug screen due to the amount of variables.

Our products contain less than .1% THC (the legal amount can be up to .3% THC). Depending on how sensitive the drug test is, these trace amounts could be found so we suggest not to use our products if your are concerned.


I just placed an order, when will it arrive?

Our orders take about 24 hours to process before they are send to our fulfillment center. Once there, it will take about 2 days to ship out your order. Shipping can range from 2-5 days depending on where you are ordering from. In total you order should arrive between 5-8 days after you place your order.

Do you offer refunds, returns, exchanges?

Currently, we do offer returns due to the nature of the product.

We offer complete refunds for non-opened products.

Exchanges are eligible (we cover shipping both ways) for any products that arrive damaged in any way.

Why is there a foreign transaction fee on my billing statement?

CBD is considered a “high risk” payment processing industry right now so it is not easy to secure a bank to take our payments and handle our banking and credit card processing. That is why we can’t offer Paypal at this time as well.

After much research, we have partnered with a bank in the UK who is able to handle all of our transactions which allows us to take payments and get you our product regardless of where you ordering from! However, to do so, there may be a small foreign transaction fee with your order – this money doesn’t go to us unfortunately, nor can we pay it on your behalf.


How old do I need to be to order products from Now CBD?

These products are not for use by or sale to persons under the age of 18.

What are the benefits of taking CBD oil?

There are too many to count! But we have listed most of the benefits in our super helpful guides section you can read more about CBD oil benefits here!

Are there any side effects from taking CBD oil?

While CBD is usually beneficial, tolerated well by most, and considered safe, some people may experience adverse reactions.

Possible side effects as cited by various studies may include: Anxiety and depression, Psychosis Nausea, Vomiting, Drowsiness, Dry mouth, Dizziness, Diarrhea.

It’s also important to note, that just like any other dietary supplement, CBD may interact with certain medications so before you take CBD oil, please discuss with your doctors to best avoid any potential harmful interactions

How much should I take? How long does it usually take for CBD to work?

CBD serving sizes range widely based on what your need is. Please read serving directions on the labels  of our various products. If unsure on how much or what strength of CBD to take or order, alway start with less and move up from there.

Generally, CBD will enter your system within a few minutes and begin delivering results if you are taking our CBD Oil sublingually (below your tongue). Capsules will take a little longer to reach your system.

Again, since our products do not contain THC amounts that deliver a high, you may not feel the effects kick in. Everyone will have different reactions, incur different tolerances levels, and have different overall experiences with taking CBD so see what works best for you and plan your intake accordingly.

Taking higher doses, and taking more CBD doesn’t necessarily help – as CBD can stay in the system for 3-5 days. It is better to take smaller amounts, more frequently(1-3x a day) to keep CBD in your system.